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System error results in over sale of WT20 tickets


By Staff Writers | August 23, 2012

A Sri Lankan cricket fan holds up a receipt after buying tickets for the International Cricket Council Twenty20 World Cup that went on sale in Colombo on March 26, 2012. Hundreds of fans braved hot humid weather to stand in line outside the ticket booth in Colombo.The International Cricket Council (ICC) has acknowledged that a database error has led to the over sale of tickets for the ICC World Twenty20 2012 which will be held in Sri Lanka.

As a result, several fans have been issued different seats to those that they had originally purchased.

According to the ICC, 553 tickets were over sold to 143 customers.

"The moment this issue was detected, the event ticket service provider Ticketmaster immediately put every possible contingency in place to ensure all affected customers were offered the best possible alternatives, so that they don’t miss out on the opportunity of watching and enjoying the event," the ICC said in a statement today.

"Furthermore, where spectators have been reassigned seats, they will be provided with a full refund of the cost of the tickets originally purchased.

“Letters have been sent to the 96 customers affected at the final in which the situation is explained and letters to the remaining 47 customers are currently being prepared.”

Ticketmaster has apologised for the error and said it "deeply regretted" the inconvenience caused.

"We have worked closely with the ICC to ensure any spectator affected by this database error is provided with the next best available seats for the same match. We understand and accept that this error has caused inconvenience to some spectators which is deeply regretted," the US-based ticket sales company said.

The ICC World Twenty20 2012 takes place in Sri Lanka from September 18 onwards.

© Island Cricket

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